Bitget KYC photos: a clear-document checklist that reduces rejections

Most Bitget KYC rejections are operational, not mysterious: glare on plastic IDs, cropped corners, or selfies that do not match the document photo. Fixing those issues is faster than opening angry tickets. This checklist walks the verification screens, how to shoot the document, how to complete liveness if asked, and how to respond to a specific rejection reason without uploading the same blurry file five times.

Choose the document type you will actually photograph

In Bitget open identity verification and select the document type that matches what is in your hand. Do not pick passport if you plan to shoot a national ID. Read any country-specific notes on the screen before you continue. If Bitget shows maintenance on verification, wait rather than burning attempts during an outage.

Shoot the document with readable edges

Place the ID on a dark matte surface away from harsh side light. Turn off flash when it washes out the number. Capture all four corners with no fingers over the MRZ or ID number. Pinch-zoom the preview—if you cannot read the text, Bitget’s checks will not either. Retake until the image is sharp before you submit. A useful trick is to shoot from directly above at arm's length rather than up close, because a close lens bends the card edges and makes the corners look cut off. If the card has a holographic layer, tilt it a few degrees until the shine moves off the name and number, then hold still. Check the file in your gallery at full size before uploading; a photo that looks fine as a thumbnail can still be soft around the date of birth.

Selfie and liveness without rushing

Follow the on-screen pose instructions exactly when Bitget asks for a selfie or motion check. Remove sunglasses and hats that hide your face. Use the same lighting quality you used for the document when possible. Cancelling halfway often forces a full restart, so give the flow uninterrupted attention for a few minutes. Close other apps that might pop up a call or a notification over the camera view, and make sure the battery is not about to trigger power-saving mode, which can lower the camera frame rate. Face a window or a lamp so the light falls evenly on both sides of your face. If the check keeps failing at the same point, try again later from a steadier connection instead of repeating it five times in a row.

Read rejection reasons before resubmitting

If verification fails, open the reason text and fix only that issue—blur, crop, or mismatch—then upload a new file. Do not change document type unless Bitget asks. Keep screenshots of status and any case identifiers for help-centre follow-up. Avoid third parties who offer to “pass KYC for you” in exchange for your login. Anyone who verifies an account with your documents, or with theirs on your behalf, ends up with control over it, and Bitget can freeze accounts where the person trading does not match the person verified. If the stated reason is unclear, the help centre article on identity verification lists the common reasons in plain words, and a support ticket with your case number is the right next step.

Risk boundary: Bitget App Safety Guide

Digital assets are volatile and derivatives can amplify losses. This website has no login, wallet connection, deposit form or customer-support chat. A referral link only records attribution; it does not guarantee access, pricing, rewards, approval or investment results. Availability can differ by residence, legal entity and product, so no regional access is assumed from language or branding alone.

Scenario checkpoint

• Select the Bitget document type that matches the physical ID you will photograph.
• Capture sharp, full-corner document photos on a matte surface without flash glare.
• Complete selfie or liveness prompts without interrupting the flow halfway.
• Fix the stated rejection reason with a new image instead of resending the same blur.